Delivery & Returns

Delivery

Currently we only deliver within the UK.

We aim to dispatch within 3 working days but please allow up to 7-10 working days for delivery if the products are handmade to order.

Parcels are sent via Royal Mail 2nd class signed/proof of purchase

There is a flat rate delivery of £3.95

Free delivery on orders over £40

If you purchase a single slimline item ie mermaid bookmark or greeting card a refund to the difference in postage will be made via Pay Pal after posting.

Delayed Deliveries

Please let us know if you do not receive your order within reasonable time and we will investigate. We cannot, however, be held responsible for deliveries delayed by Royal Mail

Returned Parcels

We cannot accept returns of earrings for pierced ears due to hygiene reasons, any items that are made to order, personalised and any cosmetic items ie soaps, melts that are sealed are non-refundable unless they are damaged on arrival or faulty.

Please ensure delivery details are accurate at time of order as If a parcel is returned to us through no fault of our own a charge may be incurred.

In the event of an order being lost by a third party Earth Angel Therapies bears no risk once it has left the trading premises.

We hope you will enjoy your purchase but in the unlikely event that you should need to return the goods please contact by e-mail within seven days of receiving the goods for details of return address.Please ensure you leave details: name, address, and proof of purchase and we will contact shortly to organise the return. All products will need to be returned in original packaging unused.With the exception of faulty goods, return postage cannot be refunded and we cannot give order refunds until the goods have been received back.

Faulty or damaged goods: Every item is always checked prior to despatch but In the unlikely event that goods arrive damaged please e-mail stating the nature of the problem and we will arrange a replacement for you.

Refunds: made to order/personalised items cannot be refunded or exchanged unless they are faulty. All refunds when agreed will be made within 30 days.

Payment is by maestro,mastercard,paypal or visa taken securely over the website and processed via paypal although you do not need a paypal account. Earth Angel Therapies does not have any access to your credit/debit card details.