Privacy Policy

This privacy policy describes how and when we collect, use and share information when you purchase an item from us, contact us or otherwise use our services through Earth Angel Therapies or its related sites.

Earth Angel Therapies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Earth Angel Therapies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

This private policy does not apply to the practice of third parties that we do not own or control or any third party services you access through Earth Angel Therapies.

Information we collect

To fulfil your order you must provide us with certain information such as your name, postal address, email address, payment information and the details of the products ordered and other relevant information relevant to customer surveys and/offers.  You may also choose to provide us with additional personal information for a custom order if you contact us directly. Name/email address when you use the contact us form or to leave a review/comment on a product,

Why we need your information and how we use it

We rely on a number of legal bases to collect, use and share your information including:

As needed to provide our services such as when we use your information to fulfil your order, to settle disputes or to provide customer service.

When you have provided your affirmative consent ,which you may revoke  at any time, such as signing up for our mailing list. We use Mail poet https://mailpoet.com/privacy-notice/From time to time we may contact you by email, phone or mail about new products, special offers or information that we think you may find interesting and we may use the information to customise the website according to your interests.

If necessary to comply with a legal obligation or in connection with a legal claim such as retaining information about your purchase if required by tax law and as necessary for providing and improving our services

Security

We are committed to ensuring that your information is secure and have implemented a number of security measures to maintain the safety of your personal information when placing an order. Payment details are encrypted using SSL  technology and after a transaction your private information will not be stored on our servers.

Information sharing and disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

To process payments https://paypal.com/webapps/mpp/ua/privacy-full

We may process data about your use of our website that may include IP address, geographical locations, browser type, page views and website navigation. The source of usage data is google analytics https://www.google.com/policies/privacy/

Service providers, we engage certain trusted third parties to perform functions and provide services such as delivery/postal services https://www.royalmail.com/privacy-policy/ . We will share your personal information with these third parties but only to the extent necessary to perform these sevices.

Compliance with law We may collect, use, retain, and share your information if it is reasonably necessary to respond to legal processes or government requests, enforce our agreements, terms and policies, prevent, investigate and address fraud and other illegal activity, security or technical issues, to protect the rights and safety of our customers.

Transfer of Personal Information outside the EU

We may store and process your information through third paty hosting services in the US and other jurisdictions. As a result we may transfer your personal information to a jurisdiction with different data protection laws, If we are deemed to transfer information about you outside of the EU we rely on Privacy Shield https://privacyshield.gov/

Data Retention

We retain your personal information only for so long as necessary to provide you with our services and as described in this policy.The data is generally kept for the following period of time: 7 years

What happens if our customer is a child

We will not use such customers personal data for marketing purposesif we know them to be under the age of 13 unless parental consent is provided. To provide parental consent please ask a parent/guardian to contact us at info@earth-angeltherapies.

Your Rights

Access. You may have the right to access and receive a copy of the personal information we hold about you.by contacting us using the contact details below

Change, restrict, delete; You have the right to change, restrict our use of, or delete  your personal information.apart from exceptional circumstances where we are required to store data for legal reasons. We will generally delete upon request.

Object: you can object to our processing of some information based on our legitimate interests, receiving marketing messages from us after providing your express consent to receive them. In such cases we will delete your personal information unless we have compelling and legitimate grounds to continue  using  or if it is needed for legal reasons.

Complain: If you reside in the EU and wish to raise a concern about our use of your information(and without predudice to any other rights you may have) you have the right to do so with your local data protection authority.

How to contact us

For purposes of EU data protection law,I , Lynne Aitchison, am the data controller of your personal information.If you have any questions or concerns you may contact me in writing to 7 Eaton Gardens, Hove, BN3 3TL,UK or at info@earth-angeltherapies.com

Cookies

We  may use cookies on our website.We will ask you to consent to our use of cookies when you first visit our site.

Our cookie policy explains what cookies are, how we use them, third party cookies,your choices  regarding cookies and further information can be found on our cookie policy.https://www.earth-angeltherapies.com/cookie-policy/

A cookie is a small file which asks for permission to be place on your computer’s hard drive. Once added the cookie helps analyse web traffic or lets us know when you visit a particular site. Traffic cookies are used to identify which pages are being used. This helps us analyse data and improve our website in order to tailor it to customer needs.

We only use this information for statistical purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies and you can turn off all your cookies via your web browser settings. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.